Disgruntled Customer

Telkom disconnected my internet connections because they believed, incorrectly, that I had not paid for my wifi in August. Subsequently, they transferred my account to collections in error. When I contacted them, they informed me that although they could see that I had paid, my wifi could only be activated after seven days, per their protocol. I've been having the same problem since September until now: my account is turned off at the beginning of the month, and when I call, they do in fact notice that I paid, but it doesn't activate for seven days "per their protocol". Thus, even though I pay the entire amount, I don't get wifi for seven days every month? How does that work?