Disgruntled customer

To whom it may concern,

I would like to officially launch a complaint against the bills department.

On Monday 21 March, I paid my Telkom mobile account (081********), all arrears in full of R2262. Prior to this action, I contacted billing department for confirmation of a manual payment. I specifically enquired to check if I made manual payment, will I not be debited again? I was assured that I will not be. I proceeded to payment and my account was reactivated. To my surprise, my account was debited this morning. I called billing department to see if this issue could be rectified and I get immediate refund and I was told that turnaround time is 7 days. I am disgruntled deeply by this endevour because a client, I did my fair due diligence to mitigate against such an occurrence happening but it happened anyway.Furthermore, I recieved no email, notification or call to be advised that my account is being handed over to a third party neither yet I was referred to debt collectors for a refund.

Regards SB Dhlabu Dissapointed customer