Disgruntled Customer

Good day I was sooo disappointed in the service I got from Telkom a week ago, I contacted Telkom in regards to my sim that was no longer working I was advised that the sim was damaged and I had to get a new number, I had asked to why would I need to get a new number when I have the current one, can I not do a sim swap, however I was advised that I can not do so and I was treated unfairly I am not understanding why am I being faulted for the wrong doings of a Telkom agent and no one is answering my questions instead the consultant (Lora Ncube) was rude and the manager (Monti M) was avoiding my questions and wouldn't give me a solution to my query they wouldn't even escalate or find a solution instead I was advised on buying a new sim, it was disappointing that a solution would not be given instead and the airtime and data that I had was forfeited, I love this brand and to be treated in such a manner was very disappointing, all I want is to be assisted in getting my number back and I do not understand why a solution could not be found.