Disgruntled Customer,

Last month I found out that on my telkom contract, There was also a ********** sim only contract that I was have been debited from June 2017 to this morning After I have reported the matter. and to my surprise I received an email last night that said the matter is resolved but no one from Telkom bothered to call me and tell me what is the resolution of this case instead they still took my money. I called their call centre and I was on hold for more than 30 minutes only to be told they can't help their systems are offine. since logging this case they don't give you updates you have to call the call centre and be on hold for a long time to get consultants who have no authority to help you only get told that they will escalate the matter. I have forwarded all documents including an affidavit to them but I am getting no joy. I regret the day I took this telkom contract they do not understand the concept of customer care.