Disgruntled Customer
<p>I received my statement of account which has a R499.00 data usage... which i haven't used. I was given a case number 208***** and was told it would take 72 hrs to investigate. That was on the 20/06/2017 [Tuesday]... I waited on Friday for a response but to no avail. So i called and the consultant says that it takes 9hrs... 8 working days. Today [28/06/2017 Wednesday] when I called ... i was told my case was sent to the incorrect department . Initially I requested my itemised billing to be emailed to me i found discrepancies . On the 26/05/2017 at 21:21:48 I was charged R59.25 and then 7 seconds later at 21:21:55 its R0.00. Telkom does that make sense. On the 26/05/2017 at 20:52:00 it was R29.14 and then 7 seconds later again it was R0.00 at 20:52:07. There were discrepancies throughout . On Sunday [25/06/2017] , I had 782MB on my phone. I went on google for a short while ... 21:04pm I received an sms saying I have 499MB . Then at 21.38pm 99MB popped up . WHERE DID MY DATA GO TO? ? </p>
HI NevelPillayDev
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
HI NevelPillayDev
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Hello NevelPillayDev
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello NevelPillayDev
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi Devan
Refer to our records indicate no unusual data depletion. Mail *** should you require usage report.
Regards
Diketso
Telkom Social Media Team
Best regards,
Hi Devan
Refer to our records indicate no unusual data depletion. Mail *** should you require usage report.
Regards
Diketso
Telkom Social Media Team
Best regards,
Hi Telkom Social Media Team
I await your media team for assistance. I called the Telkom customer care centre and they told me that they smsed me a response which i havent received. Service is quite pathetic. Initially the lady told me my case was sent to the wrong department. This was after i waited more than two weeks for at least a response from Telkom. So now my account has been debited with the wrong amount [R799.00] I usually pay under R360.00 every month.
Will I be reimbursed? Have a look at my itemised billing for the month of May. Scrutinise the latter part of the billing and you will see that it does not make sense.
Do the right thing!!!
Hi Telkom Social Media Team
I await your media team for assistance. I called the Telkom customer care centre and they told me that they smsed me a response which i havent received. Service is quite pathetic. Initially the lady told me my case was sent to the wrong department. This was after i waited more than two weeks for at least a response from Telkom. So now my account has been debited with the wrong amount [R799.00] I usually pay under R360.00 every month.
Will I be reimbursed? Have a look at my itemised billing for the month of May. Scrutinise the latter part of the billing and you will see that it does not make sense.
Do the right thing!!!