Disgruntled Customer

<p>November 2015 we took the package for the ADSL at home, Ever since we had the problem of slow speed and the line dropping every 20 minutes. After numerous calls and emails a technician came out and fixed the speed issue but the line kept on dropping. In January 2016 we then decided to cancel the ADSL portion with Telkom and moved to a different service provider (of which we very happy with). First request to cancel the ADSL portion went out on the 15 January 2016 . Then again on the 26 Feb 2016, 01 April 2016, 11 April 2016, 11 May 2016, 17 June 2016, 24 June 2016, 22 July 2016. On the 18 of August my husband went into the Cape Town branch and was finally assisted to have the ADSL portion cancelled as the consultant could see the frustration and the proof we had of our struggles. Now bare in mind for months we’ve been paying for a service that’s not working properly my husband decided enough we not paying until they sort out the issue on 21 July 2016 the amount of R1928.51 is due we queried this and got a refund of R980 and on the 08 August 2016 the amount of R802.95 is due at the end of August but then on the 17 August 2016 we received the amount R1763 is due end of August and the account was suspended we queried this again and the very same day the account was reconnected without payment. We did not make payment end of August as we waiting feedback from them regarding the various amounts due and which amount to pay, so once again the account is suspended. I phoned yesterday 08/09/2016 was told to speak to billing department of which I was told we received a credit of R72.74 and total now due is R1 679.96 payable end of September . I feel how can I pay for something that is not working and of no use to me I am trying to have this issue sorted but to no avail I have now reached a point of utter frustration and I just want a service worth paying for. This is by far the most pathetic service from such a huge company.</p> <p> </p> <p>PS: also they handed my husband over to their lawyers and the lawyer agreed with my husband that Telkom need to sort out the issue.</p> <p> </p> <p> </p>