Disgruntled Customer

Dear Hello Peter ,

The below email was sent in a template format to Telkom about my concerns. Up to date no one has come back to assist me in this regard. I am writing to you, with the hope that I will receive the outcome I am seeking. Here are two parties involved: Telkom device store and telkom device insurance team. Dear Telkom I am writing to formally request the immediate termination of my mobile contract with Telkom, without penalty, due to a series of errors and poor service that have resulted in serious inconvenience, loss and a breach of contract on your part. I entered one mobile contract with Telkom that included two devices, of which only one was insured. The uninsured phone was unfortunately ******, and I reported this as per procedure. However, due to an internal error at Telkom, the wrong device (the working, insured phone) was blacklisted and blocked, leaving me without service on my activate phone. At no point during the sale or activation process was I informed that SIM cards are linked to IMEI numbers in such a way that blocking one would affect the other. This lack of transparency and failure to explain a critical operational detail resulted in • Disruption of my mobile service through no fault of my own. • Loss of access to the device that was still in my possession • Inadequate and ineffective assistance from customer support when tried to resolve the issue This issue constitutes a material breach of Telkom’s service obligations and a violation of my rights under the Consumer Protection Act (CPA), including: • Section 54: The right to receive goods and services that are of good quality and fit for purpose. • Section 14: The right to cancel a fixed-term contract where the supplier has failed to deliver as agreed. Accordingly, I request the following: 1. Immediate termination of my contract without any penalties or cancellation fees, 2. Written confirmation that the account has been closed, 3. Reimbur*****t or credit for the period during which I was unable to use my device due to the wrongful block. (money back)

I hope Hello Peter is able to assist me

Thanks Berdene Henneker ***