Disgruntled client

Good day i do apologise for sending on this matter but i have had such an experience with being given the run around with Telkom based on the cancellation of this service. I cancelled the ADSL service for July 2020 and on 18. 07. received first feedback that the process was in progress and scheduled for 03. 08.2020. I then called and mailed them to request that they not cancel the line but only the ADSL. I have all the proof of every email conversation with the call centre agents e yet on the 03 Aug both the entire service was cancelled. i have been calling and mailing ever since and have been given the run around , not one Telkom official has called me back regarding my request to reinstate my telephone line and i was told that i have 7 days within which get feedback however, this is now 2 weeks later. My name is Maureen Adams , the Telephone line is for ***. Please can i have some kind of feedback on this matter?