Disgruntled client.

I have a router that just stopped working. After days and days of receiving no help from Telkom staff I went into the Telkom store at Maponya Mall. Thato Mbambisa assisted us. A few days later I got an sms to say the router is beyond economical repair and someone will call me. It's been 2 weeks and no one has called me.

I asked Thato to send a request in for me as the router cannot just stop working. The engineer from D Link advised the fault is due to a surge caused by the ADSL line. I have been told it's been escalated to management because its the first time dealing with this sort of problem. I find it hard to believe.

What is taking so long for management to decide if I get a new router or not? As a paying customer, the service from Telkom stinks.