Disgruntled client

i am appalled by the service proved by Telkom call center, the 10210 service line in particular.<br> i went into a Telkom branch, Durban central branch, inquiring how to i go about cancelling my internet package as i am relocating to another province. I was told it must be done via the 10210 service line and give 30 days notice.<br> <br> on the 26th June 2015 i called 10210 and spoke to a consultant by the name of Kasvir. He assure that my request will be processed and my last payment due will be on the 26th July and my line cancelled thereafter.<br> <br> Today i called in to check up that all is in order and my line will be cancelled on the 26th July, i was surprised to find out that the request was logged on the system however not refereed to the relevant department.<br> <br> After being refereed from department to department and holding on for 20 mins on each of the numerous calls i made i was not assisted and my request not processed.<br> <br> I would like to inquire, would i be required to pay fees billed after the 26th July or will the consultant Kasvir be responsible to pay the charges?