1 reviews | Active since Sept 2017
Disgruntled by the Service Provided by Telkom for a new contract.
I app**** for a Telkom FreeMe 5GB two IPhone package at Telkom in Southgate. I received the phones on the 08 September 2017 and I proceed to ask again what the package consisted of and I was told that I would receive 5GB in data that will be/can be shared between the two phones and 100 minutes to other networks and 3000 minutes to telkom devices. It took 72 hours to port to telkom and once that was done, I received ONLY the data of which I also found cannot be transferred to another number. I then communicated this to the lady that assisted me with the application of this contract. She than stated that I should have received the minutes and if I don't, I should call the Service Centre. I never received the minutes so I proceed to call Telkom and was then told that the contract I app**** for does not include minutes and that if I wanted to make calls, I will be charged for it. Bear in mind, I had requested that this contract be fixed at a monthly rate and if the data and minutes were finished, I would need to wait for month end. I requested to cancel the contract on the 14 September 2017 and was told I could not cancel even though I had confirmed with Telkom, if I could cancel the contact before the 7 day cooling period under the circumstances that I will be paying for a package that was incorrectly described to me.I have sent a follow up email to the lady that works at Telkom and I spoke to the manager briefly and he too has not given me a resolution even after following up. Can someone advise, what I can do??
