Disgruntled by the Customer Service Received - Consultant not knowledegable

Logged two requests via the Telkom website to date I haven't request a response. Called Telkom 081 180 spoke to two consultants and they could not assist me with my request. Called again was given a new number to contact (10213), was on the line with one of the consultants for 23 minutes, got cut off and the [person did not bother to call me back. Between my wife and I, we have 5 cell phone contracts as well as uncapped Internet and this is how you treat me. All I want is a personalised cell phone number which I would like to use for business purposes - a number which is more memorable. Who can help me?