DISGRUNTLED

1. My moms landline has been out since late July due to cable theft. Telkom advised us to migrate to the fixed line look alike at the begining of August. The original order number is ********** 00A. Two weeks later I had to contact Telkom as she still had no line. They told me the order was canceled so they issued me with a new order number ********** 07A. Needless to say, the phone was delivered two weeks ago and she still has no line. I have been to Telkom Direct - Eastgate twice to try sort the matter out. This morning I made a third trip to Telkom Mobile in Greenstone. I Wait with baited breath to see if they actually do as promised.

2. I opened a telkom mobile account in the second week of July. Telkom took R299.00 on a test debit order on the 13th of July 2017 and said the money would reflect as a payment on my first statement. Two months in and I am still battling to get my account credited with the amount of R299.00. On the lastest bill I was charged R23.02 for 912 mb of data used. I have a 2gb contract and according to telkoms statement I only went over by 80mb. I called the customer care centre who put me through to 5 different agents. The 5th gave me a email address of ********** to forward all relevant docs. The email bounced back stating the mail was undeliverable. I went to Telkom Mobile Greenstone, where I was advised to call the account depo on my cell again to try sort out the account. Thandeka stated I needed to call 10213. She was the 6th agent I had dealt with today. Thomas at the Greenstone branch then logged a case number for me, ********** 2. Why do we have to go through this to get service out of Telkom? How long will it take to get you into gear?