Disgracful Customer Service

<p>We run a bill of about R40k a month with Telkom yet when I try to get the name and number of a consultant that deals with our account in order to make changes you hear nothing. We have tried to contact them through the call centre as well as the email address given to us, ********** This is an ongoing problem and I find it a dsgracful customer practice. I would like someone to contact me ASAP, not someone that can't answer my questions but someone that would be able to give me an answer as I ask it!</p>