Disgraceful the Worst!

I reported my phone lost and Telkom can't block it because my account is suspended due to YOUR ERROR! i don't owe you anything! my phone keeps ringing you cant block it! You can't do a ****** sim swap what can you do?????? Nothing! I refuse to pay any fees that's charged on there from today on wards, ***5 reference number just for you MY PLEASURE! You tell me to wait 3 days to do a sim swap when it's not even my fault the line is suspended. Does this company think a R439 contract is being used by a 12 year old? I work! I have people that call be constantly why the would i need a phone? and your Somerset store flat out refused to do a sim swap. I'm outraged and will take this further! There's a reason I stayed with Telkom not for long! BAD CUSTOMER EXPERIENCE EVER!