DISGRACEFUL TELKOM INCOMPETENCE WITH CANCELLATIONS

TELKOM’S INCOMPETENCE WITH CANCELLATIONS IS HORRIFFIC

This complaint concerns Telkom’s inability to handle a simple request.

I first submitted an ASDL cancellation request on 14 February 2018 to cancel my ASDL facility on my current service. I wish to keep my telephone landline service.

I called the call-centre on 14 February and completed a form for the cancellation. I sent this to Telkom’s cancellation department.

On 19 Feb I received an email to say Telkom Cancellation Department tried to contact me but failed. This is an outright lie. I have had no missed calls, no junk emails from them at all. I am sure they confuse me with someone else.

I contacted Telkom and also asked for a contact number and person I could contact. On 23 Feb I received the same email again. I RESUBMITTED my cancellation request 7 March 2018. – Nothing happened.Again, I re-submitted my cancellation on 16 March – still no reply.

On 17 April I visited the Telkom’s Clearwater Mall outlet to as for assistance. I was put into contact with Kabelo Mabotja. He escalated my request. On 16 March I received the same email that they tried to contact me – AGAIN an outright lie! Today is the 10 May 2018 – I have been paying the supposed to be cancelled ASDL – ever since. There is NO-ONE ALIVE at their cancellation – NO-ONE can provide me with a contact telephone number.

My subsequent daily efforts to assist me has amounted to nothing.

I have tried to contact TELKOM HEAD OFFICE – the listed number says that number does not exist. I have since contacted ICASA and the Consumer Council. I am now embarking on a YOUTUBE and Social Media Campaign to reach Telkom and tell the world of their incompetence. I will also write a letter to the JSE telling them I wish to contact Telkom’s Shareholders and to tell them how Telkom is broken. I have little hope – as it seems NOTHING is working at *********** and willfully DISGRACEFUL customer-apathetic Telkom! I really think they have lost their way. I need a senior manager at Telkom Head Office to contact me. TOTALLY FRUSTRATED!!!

Christopher Muller