Disgraceful Telkom.

telkom, almost as good/bad as the SA Government. Terrible service, agents at the call center have zero common sense, communication skills, zero knowledge of their own systems. Zero empathy, and no sense of self development, it is like telkom specifically trains their staff to be dense in thinking of easy ways to solution their clients.

Dear Hellopeter, I had 2 existing telkom data contracts. Telkom called me to upgrade to a faster package. I accepted and was sent the 2 new numbers(sim cards). on the next billing statement i found out that i was given 2 new contracts. and the 2 old contracts were never upgraded, hence i was billed for 4 different subscriptions. I called the call center and was pushed from one agent to the other, One of them got tired of my query and cut the call. I had to call back. I assume that telkom generates an income from the calls made to them as every agent that i get transferred to asked the same set of questions.. ID number, cellphone number, address.. This looked like an income generation **** to get us to stay on the phone as long as possible.

Further to this. They refuse to refund the extra two contracts that should not have been debited. I was advised that if i was in a credit, only then i would be refunded. In my case, there was two subscriptions that was NOT legally taken up and i am forced to pay for them.