Disgraceful Telkom

Good day. I am a person that generally never complains but my experience with Telkom lately has upset me. I had taken a 24 month data contract with Telkom and my contract had ended with them in November 2022. During this time I had gone to Telkom and made sure that this contract had been canceled and Telkom had confirmed with me that the contract is canceled and that no funds will be taken from my account. The monthly payment was R1000.00.

Till now March 2023 Telkom has still been taking money from my account for this contract and the amount just keeps increasing. The last amount that has come off my account was R1200.00.

I have been back and forth with Telkom they always say everything is sorted but the amount is still coming off my account without my consent. I have been in contact with my bank on a monthly basis to stop this amount but Telkom just changes the reference number of the amount and take off the R1200.00

I am really frustrated and angry with Telkom because they assured me continuously that this matter has been resolved but it has obviously not. Telkom service lately is disgusting and nobody seems to know what they doing. At this point, it's blatant ***** and I expect nothing less than a full refund from Telkom.

Any help in this regard would be greatly appreciated.

Shaylen Pillay ***