Disgraceful Service Telkom!

I had been experiencing connection problems with my ADSL router for the past 3 weeks now. I have been in contact with Telkom who had sent out technicians to have a look at the issue but I have not received any feedback from you guys all I get is that the ticket is closed but problem is still not resolved.my router had been taken back to Telkom store in gateway Durban as well as the call centre assisted me to reset the router. in the past 4 days router has been re - set about 4 times already and once re set it only works for a few hours and goes back off. I cannot do the re set everyday! this is quite frustrating. I am also aware that the Aztec Routers have some issue with the factory setting having to be re set . I have re set already 4 times and this does not work. this router is only a year old, you guys need to replace this router!