Disgraceful service from Telkom

I have been paying for an sim contract which I did not request as I had my cellphone contract upgraded with a dual cellphone where one was to use my cell No and the second one to use another number of the family. On receiving it I was told that that is what suppose to happen and that at the time the agent could not put port the second number as the system did not allow it. I was never told that I would be paying from a sim contract without using the airtime. After checking through my bills as Telkom sends 4 bill instead of one and they are confusing ,I went to N1 City Telkom and tried to resolve the issue to be told that I need to cancel my one cell number and port it over to the contract second number, but they cannot do it as it is done by the billings dept. Got home and gave them a call, cancelled the number and was then told that I needed to go back to Telkom store to do a number portability. Did that and was then told that I need to pay R99 for a sim swop, for something that they did wrong. I was told to go to the store where I originally did it as there was a possibility that they could bypass the charge and had no luck.

At Canal Walk the que was long and had to just wait and watch the extra slow systems and staff at work. Got attended and had to pay for a sim swap if I wanted it done (gun to my head - no choice) paid it and they did the sim swap. I as what about logging a dispute to claim for the money that they we taking out of my account every month R179 x 12 months , was told to call the billing dept. Got home to call the billing dept to log a dispute and was told that the agent cannot help as it was the sales section that needs to log an event and ref so that they can then handle it, that means I need to go back to Telkom store for the 3rd time costing time parking and petrol if I want my money and that is if Telkom credits or refunds me the money. Telkom Need to fire the COE and all their exe3cutives as they have been telling their staff that you should be able to walk into a store and get everything done while you are waiting. 20 years later we are on the same route as Eskom.

I want my refund that is owing to me or my option is I cancel all my cellphone contract and fibre.