DISGRACEFUL SERVICE BY TELKOM

Absolutely Disgraceful – Telkom Has Cost Me Time, Money, and will damage our financial records If I could give Telkom zero stars or minus stars, I would. What I’ve experienced over the past few months has been nothing short of a nightmare. I signed up for a service that was meant to cost R619 per month, yet Telkom took it upon themselves to attempt to deduct thousands of rands via debit order since December —with no warning, and certainly no authorization. This is not a one-time error. It's a recurring issue that I have tried to resolve countless times via emails and phone calls. Each interaction with Telkom’s so-called “customer service” is an exercise in frustration. You explain the situation, you get passed around from one agent to another, and you leave the conversation with no resolution, no accountability, and absolutely no urgency on their part. To make matters worse, Telkom’s incompetence will impact negatively on our credit rating, for something that is entirely their fault. I now have to deal with the consequences of their billing errors while they continue to ignore my attempts to get this resolved. For some strange reason, they moved my fibre from a contract agreement to a month-to-month which is MUCH MORE expensive. I was promised that this issue would be escalated to Finance and that “someone” at Telkom will make contact to assist and rectify this problem. This is more than bad service—this is gross negligence. Telkom has proven that they don’t care about their customers, their reputations, or the financial impact of their actions. If you’re considering signing up with Telkom, don’t. Just don’t. Save yourself the stress, the financial damage, and the endless hours of trying to fix a problem they created.