Disgraceful service:

Disgraceful service:

We have a business package with Telkom and have had almost an entire year of problems, overcharges and despicable service, we have tried every avenue to try and sort it out without any success whatsoever. The call agents are polite enough but their systems are usually down or they send you in circles to different departments, none of whom are able to help. Escalating the issues, visiting our local branch and requesting call backs have been unsuccessful as well. We have wasted so much time, money and even petrol trying to sort out a few basic problems which I will list below:

1. Last year we upgraded to a 8MB Business Line for a package price of R959.00 per month inclusive of VAT. This was implemented and we were billed accordingly for a number of months without any issues UNTIL we did a change of ownership in February 2020 with Jason from the Knysna branch. From that point onwards the discount plan got messed up and the monthly amount increased to over R1300.00 per month resulting in an overcharge of over R300.00 per month PLUS instead of just doing a simple change of ownership they didn't cancel the old contract and started charging us for both. 2. In February 2020 we also purchased a new router, which unfortunately did not have sufficient range for our guesthouse so we returned it to Telkom Knysna the same day. We were issued a credit note in the sum of R999.00 but to date we have not received a refund for said amount. 3. For years we were charged R40 per month for a mobile sim card that they never activated. In February 2020 we signed up for a new one, once again they did not activate the contract despite going back into Telkom to try and sort it out and after 2 months we returned the sim card without even opening the packaging and attempted to cancel the contract. 4. In September Telkom called me to offer an upgrade to a 20mb line for R999 which I accepted and we did it over the phone and have since been double charged as again they did not cancel the previous line. 5. Similarly there are certain other credits issued which have not been refunded.

We have not been able to resolve these matters at a local level despite our numerous attempts to do so. We have called 10217 many times without success and we have also lodged a complaint against Telkom with ICASA.

It is shocking and absolutely unbelievable how difficult and impossible it is to rectify a seemingly simple few issues with this company.