Disgraceful service

I have logged a fault early on thursday morning with Telkom to complain that my internet and telephone had been down from the whole of wednesday. It is now Saturday and no1 has bothered to fix this. I have constantly put pressure on them to fix this coz I am paying for a service I cannot use. On friday I phoned 10210 to find out what was going on with fault and I spoke to Siphosithu who told me he will escalate my fault and put pressure on the technician to sort it out. No1 has bothered to call me or fix this and the technicians are gone home now. What kind of ******** is this. I keep getting told that they are attending to it which is a total lie. It would of been sorted by now. Your technicians not competent. An assigned and escalated fault is being delayed for days.They cant fix a simple fault that would take them 10 mins. Tomorrow it will be 5days without service. This is damn riduculous. Even after this so called escalation I am still waiting. Absolutely shocking. What am I suppose to do? Are u guys gonna compensate me ? No! Instead I have to listen to ******** excuses every single day. An escalated and assigned fault to a technician should sort in 10mins is taking more than 4 days! You guys have no concern for customers. No urgency watsoever. Only lies to try and keep customers quiet. I was given a reference of 58CNK280416 for the fault I reported. I am sick and tired of waiting. What does a God damn paying customer have to do to get proper service!!! What the hell are your technicians doing? They had the whole of thursday, friday and today to fix it and absolutely nothing has been done. I have lost my patience. It is truly pathetic. It seems I need to cancel my contract with you guys. Its not worth having adsl and a telephone if I cannot use it and when it doesnt work,no1 capable of fixing it.