Disgraceful service

Telkom is a disgrace. I've been trying to have my line moved to my new address for almost a month. I was phoned on Wednesday and said it would happen on Thursday. On Thursday I HAD TO TAKE TIME OFF WORK to wait for Telkom, who never showed. According to Cherry Jali, whom I have been in e-mail contact with, the technician tried to phone me three times, but no one answered, so they are cancelling my order. THIS IS A LIE. No-one phoned me, and I have the call logs to prove it. Furthermore I have had the unfortunate opportunity to deal with Telkom technicians before and they told the same lie, that they tried to phone three times, but no-one answered, yet I had no record of that in my call logs. And through all of this TELKOM STILL EXPECTS ME TO PAY FOR A LINE I CANNOT USE BECAUSE TELKOM HASN'T DONE THEIR JOB? You must be insane. Paying for something I am not receiving is nothing but *******. My reference number is ********** 04. THIS MATTER NEEDS TO BE RESOLVED TODAY, 23 February.