Disgraceful, Pathetic and Bullying at South Africa's leading service provider

<p>In March 2016 two gentlemen from Telkom came into my place of work to offer us a way to save some money. They checked the phone bills of both my home and office and guaranteed me that upgrading to this new package would help. They explained that I needed to upgrade to the Telkom Biz Talk 500 at the office and get a telkom faster bundle along with uncapped internet access at home.</p> <p>I agreed, signing the applications. A week later Telkom arrived at my home to install a brand new line instead of upgrading it. When I contacted Telkom about it they proceeded to disconnect both my home and office telephone lines and internet.</p> <p> </p> <p>After going into the Telkom Shop in Table View seven times, countless telephone calls to Telkom we managed to get back online six weeks later, however both my home and office Telkom Bills have no doubled in cost. </p> <p>I went back to the Telkom shop on numerous occassions, but there is no consultant who can assist one with a query. I even offered to fly down to Johannesburg to sort this matter, which fell on deaf ears.</p> <p>My Office Bill Subscription services went from R765 in March 2016 to R1446.82 in September 2016 excl VAT.</p> <p>My Home Bill Subscription services went from R401.50 in March 2016 to R683.34 in September 2016 excl VAT.</p> <p>I contacted Telkom on ********** 530 and spoke to Simone who promimised to help me downgrade to what I had before. Weeks later her number changed to ********** 761. I also Spoke to a Shaun, who is now always out of office along with Simone who has yet to call me back after Septemeber of 2016. </p> <p>I further managed to speak with a Nicolene Shaw for the business account on ********** 244. She is also not available since my very lengthy call regarding reseting my account.</p> <p>Gavin Strydom is also still calling me back since last year.</p> <p>I handed the handling of the account to my secretary in March this year, hoping that she could get some sense out of Telkom.</p> <p>She managed to speak a Sarah in the residential sales department who then passed her on to a Siyanda who advised her to send an email request to ********** requestusting to downgrade. This email was sent on 30 March 2017.</p> <p>I waited to check my April 2017 home phone bill which remained unchanged.</p> <p>We called Telkom today 23 May 2017 and managed to finally speak to Simone who had an attitude of note. She was so rude and abrupt with my secretary. She then told my secretary that Telkom does not allow for downgrading once a client has upgraded. </p> <p>My secretary then asked her what happens when a client can no longer afford to pay for the exhorbitant cost of running a telkom line and she had no answer to this very valid question.</p> <p>Simone informed us that a Jolene will call us back to explain why Telkom doesnt allow downgrades.</p> <p>Please can someone explain to me why Telkom has the right to bully customers into just accepting this kind of service?</p> <p>Why are they holding me and so many others hostage just because they can?</p>