Disgraceful non service delivery

Since October I have been trying to migrate to the 20/2Mbps uncapped fibre service through Vumatel using Telkom as my ISP. After 2 months I have got the Raycore box fitted by Vumatel. However despite probably 20 telephone calls, 2 personal visits, and goodness how many emails, the Router has arrived but I can get no further action from Telkom. My last telephone call (apart from today when I was just put on hold) was with Kaylen Frederik the Asst Manager of Operations last week when she said she would email Business Operations Division Help Desk for Vumatel Installations. She said if I did not get a response to contact her. I contacted her last Thursday as I had heard nothing, and still no news, no feedback. It is an absolute disgrace. I have been with Telkom for 11 years and if I cannot get this service with Telkom, there are of course many other ISPs. My telephone number is ********** . My ADSL line is ********** I have numerous reference numbers including ********** 50. Is there ANYONE at Telkom who can assist?

Ruth Parsons