disgraceful internet service for uncapped 10m line

Disgraceful Internet service for uncapped after they told me and my wife that the 10m line will be a much better choice and faster to use for on-line streaming and downloading and now the last 4 months between 22-26 we have to phone in for that we don`t have any access then it takes sometimes 2 to 4 days before we get access at a very slow speed that is useless after we asked what would be the best choice so that we can use Dstv on line and now they are telling us we abuse the Internet but its uncapped and pay every month the amount of R1200.00 and that's not an issue for them and was never behind payment,so i phoned in to get help and a MR Promise Mac Chambers assist us and tell`s me that it`s not fair to other uncapped users in my area to not get the same benefits of uncapped data usage so pls we need help to resolve this matter for now this is our problem so that other uncapped users don`t have the same benefits after we told them we do stream a lot and that they suggested us to take a 10m line and will not have a problem with buffering.This is a disgraceful service and excuse i ever herd from Telkom.... so i hope we can resolve this matter sincerely MRS Mariette Shaw.