disgraceful horrific experience

I experienced an issues with my WiFi and I laid a fault report immediately as my child uses this for school and I needed it done asap I was given a reference number and told a technician will come through but no one did I called Telkom 8 times a on 8 different days and heard the same thing up till now no one has come through and I'm paying for this this is not what I call a service to be happy about I am rather irate because its not a free service I need this sorted latest Tuesday 24 November ,2015 if not I will take this to the media at a wider range because this is disappointing and not what i signed up for