Disgraceful Customer Service

I had called in to open an additional contract, the guy I spoke to didn't update my address so the package couldn't be delivered. He also mentioned that two debit orders will ho off from different banks(as the account uses for my debit orders was less than 3 months). The debit order then went off on a wrong account, which I reversed as I thought it was **********. Only discovered when my monthly invoice came through that it was debited on the correct account. Now I'm left with a high bill and their contact centre gave dissatisfying service.

On Monday I had called in over 5 times, all your agents were not of help. First one put me on hold for over 5 minutes and hung up. 2nd one refered me to a different department, where I was transferred to another and they hung up on me, then another which was also a futile exercise. Most **** about working from home when I requested to speak to their supervisor. I'm really disappointed in your contact centre's service, that I won't be renewing my services with your company.