Disgraceful customer service

My mom and I have been struggling now for an entire month trying to get a suspension lifted from our phones. It took us 2 full weeks just to find out why it was suspended. Then we paid all outstanding amounts as we were told to. And now since last week Wednesday, we are being told that a request was logged to lift the suspension, turn around time is 5 to 24 hours. But our phones is still suspended. Phoned them yesterday again and we were told that our case has been escalated. Its now been just over 24 hours and we just got told the same thing. This is absolutely ridiculous and terrible customer service. But yet the debit order for our contracts went off as usual.

So the way I see it at the moment - they're quick to take your money, but not willing to lift a finger and do their job