Disgraceful customer service

I app**** for a phone twice with telkom, once in store and the other application is currently online. Telkom steeldale kept sending me from pillar to post for a month however the delay was on their side im sure they gave me 5 dates where they said the phone would be ready but wasnt and we ended up canceling because they couldnt give me the product due to a system error they said so i attempted online last week and a telkom consultant contacted me and said i should receive a mandate request in 48hrs which has elapsed already and then they called me yesterday to ask me to restart my application to verify my identity which didnt make sense as i provided ALL my info and then they hung up mid call. I am really unhappy that being as patient as ive been for over a month i still dont have a phone.