Disgrace to web a Telkom client

I paid my account on the 30th of April and got another message that my account is not paid. This happens every month without fail, how *********** can an organization of this size be???? This time we are on lockdown, understandable, but every other time is the same bull and I am now getting tired of this nonsense. I called them, waited for 25 min and a lady answered me and decided to just cut the call. I am currently on the phone now whilst doing to complaint and I have been holding now for another 15 min this far. This is the most *********** company when it comes to customer service, my opinion is that most of these people did not even have any experience with customers and the importance of the image they set for an organisation. Why doesn't one of the major telecom companies here just take over so that we can have decent service. Management, get your **** together as this is pathetic as the countries telecom company.