Disgrace and disgusting service of telkom for years that still on going

Here we go again with review about same company ,they definitely don't even deserve a one star right...I have been a loyal customer with telkom for over decade..All my experiences with there customer care service over years has been the most pathetic practice of empathy or sympathy towards customers ...care should be erased from there customer care line...I mean today's economy is totally different than 10 years ago ...I mean we are struggle just survive or be by means in ths world .On the 23 April 2025I called spoke to a consultant explain that I have been in huge financial situation and trying to inform them that is no way I can pay 4154.89 rand just like that on the go but also told consultant I can pay 1400 every month as slowly getting back on my feet and also told them you can extend my contracts too ,the one would have ended in December 2025 and the will end in April 2026 and the consultant put me hold and went speak to a manager bare in mind both my contract sims where already locked and couldnt make calls me and my wife at all and the consultant said just make payment every month of 1400 and I agreed and immediately my contracts sims were on unlocked and in may I made payment 1410,63 .Today my sim are locked again and I tried calling 10 times and every consultant acts like they don't understand English and that no consultant made tht arrangement and I dnt were get these people who answer these calls because they to have respect and they speak over customers and they never listen to a customers queries probably ,you constantly have to repeat urself and I got irritated explain the same over and over that ask for a manager to contact me back and the second consultant who answer my call logged call send manager and email to call me back..Guess what no manager called and called in again 3 times and a consultant answers and great then the call goes automatically to a survey rating so stupid ...I will never rate use on a survey it always be 0 ,why because the consultants work are idiots really and there service are simply *** period and now I am prepared to pay every month 1400 to get my arrears in order and I'm struggling I have decency to call in and explain myself how many customers do that today not much..as mean I cnt pay one amount in one go ...so I will continue paying 1400 coz thts what I can afford...And I will pay every cent back and end my relationship with telkom with immediate effect and will never ever do business again with telkom because they do what they want with our accounts and they don't go the extra mile for clients now me and wife can't make any calls when are travelling and contact one another ...im a very sick person at moment with a very high blood problem and anything can happen to me ...and I cnt contact anyone1 God forbid...but fine...I will spread word that telkom for all years I have been with them there customer care was always ***...and very important to understand people there consultants can't read ,can't write ,can't talked or listen at all and communication is worse than hoe's handbag...disgusting....I have these words for telkom CEO -get your house in order and take a deeper look and your company and employees