DISGRACE

I am being charged for a phone and DSL line that was not in working order. I have gone into the Telkom office to report this. They direct me to a phone in the office where i need to call the call centre. I call the call centre and spoke to a David, if i can remember correctly, and reported the matter. David said that he has reported it and i will be contacted very soon. That was in Nov/Dec and i have not heard anything from Telkom ever since. I also gave him a reference number from the previous fault that was reported, due to the dead line. Please can this query be attended to ASAP as i dont know what else to do.