AG
Arthur G
1 reviews | Active since Jan 2012
31 May 2018, 08:54
Disfunctional web facility
Telkom's "my Telkom" web facility is not just riddled with bugs (and I speak as a former IT professional), it simply doesn't work. (Windows 10, Chrome browser.)
As a previous user from a long while back, I cannot see my solitary home number, or link it.
Using the "old portal" I can log in. (An initial login using the "new" portal resulted in an Oracle Account manager error page.) But with Manage My Account the result is "No accounts to display". Link an Account and Submit "thinks" a bit but produces no result.
Using the "new Telkom self service Portal" (whether from the Dashboard or the Accounts tab) it goes immediately to the Link an Account dialog. But this results in "Unable to link account".
Pathetic. Is code ever tested?
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
11 Jun 2018, 11:24HI ArthurG
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. Please reply with the acc number to be linked, Telephone number for said account and the ID for the registered account holder when possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply11 Jun 2018, 11:24
Official
HI ArthurG
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. Please reply with the acc number to be linked, Telephone number for said account and the ID for the registered account holder when possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
AG
Arthur G's updateReviewer Update
11 Jun 2018, 15:15******
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And as of yesterday (10 June) I have not received the May account in my post box. It always arrives very late but never this late.
AG
Arthur G's update11 Jun 2018, 15:15
Reviewer Update
******
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And as of yesterday (10 June) I have not received the May account in my post box. It always arrives very late but never this late.
AG
Arthur G's updateReviewer Update
30 Jul 2018, 09:03Exactly six weeks since I provided my account number, telephone number and id number as requested by the "response". Result? Nothing. No further contact and it still doesn't work.
AG
Arthur G's update30 Jul 2018, 09:03
Reviewer Update
Exactly six weeks since I provided my account number, telephone number and id number as requested by the "response". Result? Nothing. No further contact and it still doesn't work.
AG
Arthur G's updateReviewer Update
30 Jul 2018, 09:17Exactly six weeks since I provided my account number, telephone number and id number as requested by the "response". Result? Nothing. No further contact and it still didn't work. "Unable to link account" when i tried to. So without any help, in desperation I have just delved further. And found that this new (but seemingly untested) interface my (previously existing) profile had a field for "account type". The options were "residential", "business" or "both". And in the transition to the new interface my residential account had incorrectly become "both". Once I changed that back to what it should have been, I was able to link the previously linked account. No thanks to those at Telkom. But perhaps they'll thank me for finding their bug.
AG
Arthur G's update30 Jul 2018, 09:17
Reviewer Update
Exactly six weeks since I provided my account number, telephone number and id number as requested by the "response". Result? Nothing. No further contact and it still didn't work. "Unable to link account" when i tried to. So without any help, in desperation I have just delved further. And found that this new (but seemingly untested) interface my (previously existing) profile had a field for "account type". The options were "residential", "business" or "both". And in the transition to the new interface my residential account had incorrectly become "both". Once I changed that back to what it should have been, I was able to link the previously linked account. No thanks to those at Telkom. But perhaps they'll thank me for finding their bug.