BA
Brendon A
1 reviews | Active since Aug 2014
01 Aug 2018, 13:44
Discusting services
Where do I start?
I have never been as disappointed and unimpressed with a cellular service as now. It doesn’t matter if I wait 24 hours, 72 hours or 72 Telkom working hours, the outcome is always the same. ( We will log a call or we are waiting for feedback ) They bill me double the amount these past few months and no one can give me a straight answer or get it resolved.
I was ******** enough to take another contract with you which I had to collect at the courier myself because the address was captured incorrectly by the online agent. I collected the parcel on Wednesday, 25 July 2018 already and I still sit with a dead sim!!!??? Nobody can tell me why it’s still inactive! The service rendered due to impossible processes are ridiculous. I would like to know why a 2 day activation will take more than a week to complete and why nobody can give me a straight answer on both cases???
I even wrote emails, one email yesterday to a manager I believe and still no answer??? What must I still do get get proper services from Telkom??
What's funny though is how the call centre can give you different reasons to the same problem.
Helpful (0)
Replies (4)0
Replies (4)BA
Brendon A's updateReviewer Update
01 Aug 2018, 13:47I forgot to mention that my first case was logged 18 July 2018 ( Case: ********** 8)
BA
Brendon A's update01 Aug 2018, 13:47
Reviewer Update
I forgot to mention that my first case was logged 18 July 2018 ( Case: ********** 8)
Telkom's replyOfficial
02 Aug 2018, 08:40Hello Brandewyn60
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply02 Aug 2018, 08:40
Official
Hello Brandewyn60
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
BA
Brendon A's updateReviewer Update
07 Aug 2018, 13:39So will anybody be shocked if I tell them that this problem now has three case numbers already!!
but that's nothing. I logged this on Hello Peter 6 days ago, got a response from Telkom the next day with a new case number. 6 days later and still nothing happened.
I just got of the phone with Telkom, yip I had to call them again. They "still" have no answer for me and guess what?? I have to wait another 24hours... where I will have to contact them again off course!!!
BA
Brendon A's update07 Aug 2018, 13:39
Reviewer Update
So will anybody be shocked if I tell them that this problem now has three case numbers already!!
but that's nothing. I logged this on Hello Peter 6 days ago, got a response from Telkom the next day with a new case number. 6 days later and still nothing happened.
I just got of the phone with Telkom, yip I had to call them again. They "still" have no answer for me and guess what?? I have to wait another 24hours... where I will have to contact them again off course!!!
BA
Brendon A's updateReviewer Update
15 Aug 2018, 12:42Almost a month later and I find myself still at the same place. I logged this call with Telkom on 18 July 2018, I called them countless times because they probably saving costs by not calling anybody, and the responds are all still the same:"The back office is still busy, they will contact you shortly"
I spoke to a manager by the name of Moosa on Monday. He was the first and only to call me back, and He said I would get a call on Tuesday. Today is Wednesday and still nothing. What more can I do to get these peoples attention?? Telkom obviously doesnt care what is said about them on Hellopeter.
They have now billed me for a R100 on my account and they cant tell me why!!!
BA
Brendon A's update15 Aug 2018, 12:42
Reviewer Update
Almost a month later and I find myself still at the same place. I logged this call with Telkom on 18 July 2018, I called them countless times because they probably saving costs by not calling anybody, and the responds are all still the same:"The back office is still busy, they will contact you shortly"
I spoke to a manager by the name of Moosa on Monday. He was the first and only to call me back, and He said I would get a call on Tuesday. Today is Wednesday and still nothing. What more can I do to get these peoples attention?? Telkom obviously doesnt care what is said about them on Hellopeter.
They have now billed me for a R100 on my account and they cant tell me why!!!