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anthony bosch-roos

1 reviews | Active since Jul 2014

28 Apr 2017, 11:32

Discusted with bad service

<p>for the last few months ( 8 months ) i have called the customer care center to increase my spending limit to R10 ( the lowest possible ) each time they tell me it was set and will be active on the first day of the new calender month , BUT!!!!!!!!!!!!! every single month i get a massive statment from them because my spending limmit was never increased as prommised , every month i call and every month i have the same problem , this time i was promised that they will refund me all the moneys payed due to there mistakes made , they gave me a case nr but nothing will ever come from this , i am supose to upgrade this month but i will not and i will make sure people know about the poor and unsatisfing service from telkom mobile , i will make it a prioraty to Name and shame this Company as i have never been discusted with service from any other Network , laying this complaint wont help me much but for those people reading this , hopfully they will see what pefetic service provider telkom is , my next move is to go to the media regarding this i will not stop untill i personaly hear from telkom and they refund every last cent i have spent on this plz call me urgently on my 081 nr</p>

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Replies (2)
Telkom
Telkom's reply28 Apr 2017, 12:43
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

ab
anthony bosch-roos's update28 Apr 2017, 14:35
Reviewer Update

Good day , thank you for responding so fast , i am not sure if this is even going to help

Bronwyn you can not understand how discusted and dissapointed i am in Telkom Mobile , Please can you escalate this faster as i need awnsers , like i said i am going to the media regarding this , every month i loose money due to telkom employees

i need awnsers ASAP and i think it is only fair that i get refunded every cent for the past few months for all calls made over the R10 spending limit , this refrence number can not be picked up by customer service

Probably not even valid