Discussing Services

On Tuesday the 5th of January 2021, my son and I visited Telkom, based at Pretoria_Centurion in Centurion Mall first floor, next to PicknPay. The reason for the visit was to enquire about a SIM contract. We were both delighted with the offer. Unfortunately, we did not have the necessary documents for the application. The consultant that assisted us advised my son to return the following day with documents. On Wednesday, my son went back with the following documents: Original ID; Proof of Residence; and a Bank Statement, as requested. He was attended to by an agent by the name of NGULUWMT. She was irritated, passive-aggressive and her verbal clarity was almost like whispering. At some point, she ignored my son and had a conversation with her colleague while my son patiently waited, hoping that he will eventually get the help he deserves as a consumer. The overall behavior of NguluWMT was terrible, to say the list. She asked for the details to complete an online 'Consumer Application Form' herself. She then told my son there is an error in his application for a SIM Card Contract, therefore, (she rudely) informed him that she would have to send his ID Number to Credit Berue for assessment and will call him after three working days. It is an understatement to say Musa is extremely devastated, he and I had to look into the printout application form filled in by NGULUWMT. The following is what we found: No Title No information on Citizenship NO ID NUMBER - where it was supposed to be PASSPORT NUMBER - Musa's identity number PASSPORT EXPIRY DATE - **********1 CONTACT DETAILS - HOME NUMBER: ********** OFFICE NUMBER: BLANK MOBILE NUMBER: BLANK ALTERNATE MOBILE NUMBER: BLANK EMAIL ADDRESS: *********** PHYSICAL ADDRESS: 1370 Dube Rd ERF: BLANK SUBURB: Soweto CITY: Soweto POSTAL CODE: 1818 EMPLOYMENT DETAILS COMPANY NAME: BLANK COMPANY ADDRESS: BLANK GROSS INCOME P/MONTH: R------ TOTAL EXPENSES P/MONTH: R----- Signed by: nguluwmt and Musa Nhlapo Kindly find attached the said application form. Hope to hear from TELKOM soon, so my son's application can be re-looked into as soon as possible.