************** from Telkom staff.

I was contacted by Selldirect a company wich Telkom use to do upgrades via phone calls. I did a upgrade and realised Selldirect ripped people off with faulty units. I then cancelled the upgrade and send the routers back to selldirect wich they collected from me still sealed on 23 May 2018. I have been to Telkom in Carnival mall ten times to get this upgrades cancelled as selldirect claim they recieved the two routers and it is up to telkom to cancell the upgrdes. I am currently been debited for these upgrades but i dont have the routers. Everytime i visit the store they scan my documents in and say they requested the cancellation. Ten times the same story with no results. I have on one occation been called a **** by one of the consultans in the store in front of many other custommers. I found this very offensive as i was merely trying to solve this problem. They keep telling me the upgrades was not cancelled but acording to my telkom app it is still the same as it used to be. That is 10 plus 10 on both. It was upgraded to 20 plus 20. This means it should be cancelled and the consultants instore just dont want to help me do these upgrades. Jan Cilliers ********** 121 ********** 821622