Discpicable Customer Service For a 5 Years + Loyal Customer

<p>Every single time I have to upgrade, online or at the store i get the same ****py service from Telkom mobile. I have been a customer for over 5 Years and it has to be long and winded process. The recent incident started in June when i was upgrading both my numbers, only one was delivered and not the current one giving us headache. </p> <p> </p> <p>I reattempted the process on the 10 July 2016, was told my case was reffered to Credit Vetting, and was requested to send Bank statement, proof of residence and proof of address by Bongumusa Nkadibende and he advised my documents were received and attached to case ********** 0. I did only to receive an sms a week later telling me the case was resolved and Vetting didn't find my documents I sent through I must resend. </p> <p> </p> <p>On 1 August I received an sms saying my case number is ********** 3 i was puzzled cos I did not initiate any query that had a case number. On 3 August was told the said case number is resolved, I called 081180 to find out what was that all about, i was told my upgrade is approved and given a tracking number by one consultant only to be told the tracking number does not exist. Today, on 5 Aug, I was told by Nyiko now to take my documents I go to the store to upgrade there. Spend my hard earned cash on fuel, take my valuable time and go do the exact same thing that you are unable to do online. It takes forever to receive a phone in store due to roberries that occurs at the mall, previously I waited a month and a half. Ended being so frustrated I discontinued the process. </p> <p> </p> <p>I am beyond frustrated with how you people are so ***********. Lack and different information I receive from the consultatnts on the phone. I never get the same story from two consultants. To think I have been a customer for over 5 years I was expecting by now upgrading will be a breeze but no it ****pier everytime. </p> <p> </p> <p>Cancel the contract that is due for an upgrade. I cannot take it anymore. Your customer service is dispicable. </p>