Discourteous Staff

The service at Telkom South Gate Mall is absolutely putrid. On Saturday and Sunday (10-11 March 2018) I went into your South Gate branch and was advised that their systems were offline and would be offline all day. Today (Monday, 12th March 2018) after having stood in a que for more than an hour, I was met with an attitude and lack of assistance by the consultant whom still did not resolve my query, but wanted me to come back another day. This is not the first time that I have experience such unprofessional and vile behaviour from staff members at the South Gate branch. Consultants are always on lunch, there is never a manager on site, there is never any urgency or agency among the staff members and the systems are always offline. Every time I come to this store there is always a que and the average waiting time is anywhere between an hour to three hours. There is not even any concern shown for the elderly who have to wait equally as long in ques. I do not understand how it can take 20-30 minutes to help a customer buy airtime or data or two hours to do a sim swap. I am appalled by the service I receive at your South Gate branch as I have had good experiences at your other branches. If this is how the staff is taught to communicate with customers (as there is always a sign that they are away on training) then I will take my business away from Telkom and advice my family, friends and colleagues to do the same.