Discontinued service due to poor communication

<p>Telkom LTE service disconnected, AGAIN!</p> <p>My telkom service was disconnected in the first week of March due to the fact I did not pay a penalty fee that I got because the debit order did not go through which is fair, since I did not have enough money in my account at the time. However, I did pay it in cash at the telkom shop in menlyn the following day. I still get that I have to pay a penalty fee, however, I was never invoiced for this penalty so, as normal people do, I paid the amount that I was invoiced for. When I called them to ask why I am disconnected, they explained the whole story about the penalty fee and I asked why I was not invoiced for it. Their response was that they are not allowed to put the penalty fee on the invoice. Obviously my question was how am I supposed to know how much I am supposed to pay for the penalty if I do not get invoiced for it? Isn't that how a busines works? You receive an invoice, you pay for said invoice and the deal is done. Well apparently not. Eventually my service got turned back on and everything was fine. I received the next invoice (which is due for 5 April) which included the penalty fee like I asked (how that happened no one knows since they are not "allowed to include the penalty in the invoice"). Keep in mind that I was very cool and polite back then.</p> <p>Which brings us to today. My internet has been off for the past week now (since the 29th of March) "because I have not paid my penalty fee". A debit order of R1200 went off this morning which includes the penalty fee, however, my internet is still off. So I called the beloved telkom customer care line again (I swear I'm on the phone more with them than my girlfriend), after which they told me to call their debt collecting agency "nudebt". Nudebt is supposed to send a proof of payment to telkom before they can turn my service back on again AFTER 7 to 14 working days. This means that I am paying a month's subscription fee for maybe a week of service? Good job guys! Anyways, I call nudebt, give them my ID number only to find out that I am not on their system at all. So I call telkom again and they say that nudebt must have made a mistake and I should call them again, which I did (just to double check), only to receive the same message again.</p> <p>At this point I have no idea what to do. My job requires me to submit content to the internet daily. My mobile data for the month is finished. I can't keep on hogging on my friend's internet so if anyone reads this and are maybe able to help (thanks in advance), here are my account details:</p> <p>ID: ********** 047081</p> <p>Ref no. ********** 14</p> <p>Proof of debit order going through: https://imgur.com/a/tsURM</p>