Discontent customer of Telkom

Absolutely discontent with reconnection of my mobile contract. Had a hiccup in payment but this was all sorted month end. I was disconnected around the 18th of August, it is now 4th September. I've called numerous times spoken to different agents and have been told payment allocation has been done and reconnection times would be between 5 and 24 hours. This was last week monday. As all industries rely on communication and I happen to work in one that depends on this basic utility. Shocking service and lies to compliment it. How are you running things and tending to situations. If it was so easy to disconnect my services what is hard about reconnection. I've been offline for almost a month... and yet I will be billed for a full months use at the end of september.. wish I could go back to my previous service provider.