Disconnection with no explanation

<p>No-one can give me any answer as to why my debit order hasn't been deducted for 3 months, and my line will now be disconnected due to no fault of my own. I have never had a debit order returned unpaid and haven't changed banking details. How's that for customer service? "Sorry, but we did something wrong. We can't tell you what or why, but we can suspend your service unless you fork out money you didn't budget for within 24 hours, in the middle of the month" Well done Telkom! That's just THE BEST way to treat your clients who always pay on time, without fail. The case has apparently been escalated, but they'll still disconnect the line in the meantime, and there's no reason or explanation they can give me. I have to wait patiently (according to Mpho at the call centre) for feedback from them. There is nothing I can do to stop them from disconnecting the line, apart from paying a bill for 3 months within the next 24 hours. I have not been notified of the unpaid debit orders once via a phone call, sms or e-mail from Telkom.</p>