Disconnection ******** - Account Not in Arrears.

On the 25th March 2021 we made EFT payment on my Telkom Account. On the 30th March the Debit order that was due on my account was not successful. This being the same amount that we paid via EFT. In the first week of April the proof of payment was sent through to *** asking them to ensure that the billing is correct and that my service not be negatively impacted. YESTERDAY the 20th April my Service was disconnected due to arrears. The account was never in arrears. Now they are asking that I pay my April 2021 before they can restore my service. The error came in on Telkom side as I made all effort to notify them that the account has been paid on the 25th March.

From a billing perspective my account has not been in arrears but due to an automated service that is clearly not managed by a real person, I now am being penalized for a mistake on Telkom Side. Once this contract has finished I will cancel the service.