Disconnection on paid up account

Yesterday, after an sms was received of service has been interrupted, I phoned Telkom Mobile Customer Care just to find out that my services was suspended after my payment was done on the 27th of July 2015. According to the agents (Case no: ***4) helping my payment does not show on the system, I received a tax invoice/statement on the 3rd of August 2015 which show the payment on the statement and I have a credit of R1889.48 but my services are interrupted because my payment doesn't show on the system. The agent thEn inform me that I have to wait for my turn around time of 72 HOURS but maybe they will phone me today (19/08/2015). Just after 2 I phone Customer Care again for the agent to tell me again that I have to wait for 72 HOURS turnaround time before I can phone them or wait for a agent to give me a call back. So Telkom want me to be without communication to the outside world when me and my boy are alone at night, so what in case of an emergency????? O and when I ask for a email address to launch an complaint she tell me to go to the Telkom Website and leave an complaint there. So is this Telkom's way of getting rid of an very upset client??? SO CELL C HERE I COME!!!