DISCONNECTION OF WIFI BECAUSE THE PAYMENT DOES NOT REFLECT

On the 3 of August my wifi was disconnected, they send me a sms that say, Dear Customer, you account has been suspended due to Collection, what collection in my eyes. On the 29 of July 2022 they have deduced the monthly payment of R599 they say the payment does not reflect on their system, I ask them Am I going to pay for the days that the wifi is off,they say sorry mam but you need to pay for the days that is off, I ask can I speak to a Manager, They say I will ask the manager to call you back, I ask how long will it take for the manager to call me back, they say today or tomorrow, My point is why don't the wait the 10 day to see if it reflect then after 10 days they can disconnect it but no they disconnect it on the 3 of August and the payment was 29 July, I am so disappointed with Telkom, they ask me to email the proof of payment, I email it and the email came back, saying email box is full, so when will my case be dealt with.