NL
Nawaal L
1 reviews | Active since Jun 2010
06 Jan 2018, 14:32
Disconnection of line
Please be advised that my phone and fibre line has been disconnected without any warning and no reason at all. This all happened after a person fron Telkom came to enquire about the fibre line and I advised hom that there has been no improvement in my line since I switched over to fibre from Adsl.
Very bad service from Telkom nd also being charged for something I did not subscribe to. I did not subscribe to any time but yet i am being charged..I hve requested that these charges be reversed nd taken off my account but my request was not adhered to.
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Replies (2)NL
Nawaal L's updateReviewer Update
25 Jan 2018, 13:57Please do follow up as I am not happy that I am being charged R629 every month. when I was called I was promised to only pay R599 if I upgrade to fibre. This is not the case and I am being overcharged. Also the fibre line is not much better as I was promised telephonically and your customer service is no existent as they are lazy and ***********.
NL
Nawaal L's update25 Jan 2018, 13:57
Reviewer Update
Please do follow up as I am not happy that I am being charged R629 every month. when I was called I was promised to only pay R599 if I upgrade to fibre. This is not the case and I am being overcharged. Also the fibre line is not much better as I was promised telephonically and your customer service is no existent as they are lazy and ***********.
NL
Nawaal L's updateReviewer Update
28 May 2018, 09:18Please be advised that my query and dispute was before the 15% vat increase came into existence and you have the nerve to respond now and tell me it is due to the Vat increase. Do you perhaps think you are busy with an idiot. This just proves once again the incompetence of Telkom staff and then they undermine people's intelligence due to their lack of intelligence. I demand a credit . The call forward was replaced by Telkom with some other package without my consent and I requested the remove it from my bill when I called in. Your service is non existent.
NL
Nawaal L's update28 May 2018, 09:18
Reviewer Update
Please be advised that my query and dispute was before the 15% vat increase came into existence and you have the nerve to respond now and tell me it is due to the Vat increase. Do you perhaps think you are busy with an idiot. This just proves once again the incompetence of Telkom staff and then they undermine people's intelligence due to their lack of intelligence. I demand a credit . The call forward was replaced by Telkom with some other package without my consent and I requested the remove it from my bill when I called in. Your service is non existent.