Disconnection nightmares
<p>In August 2015 we had our Telkom line replaced with a fibreoptic line ( which was taken out in my husband's name). At the time, I emailed a request to disconnect our landline ( which was removed when they fitted the fibre in any case) and I settled the final account I received. Then a year later, I received a call from a debt company informing me that I owed Telkom R300 . I told them I had not had a Telkom line for a year and they asked me to contact Telkom to sort out the matter. I did so on 2 ocassions...8/8/2016, when i spoke to 'Tessa" and 12/9/16 when I spoke to 'Cindy'. I was told on both ocassions that they could see what the problem was and that they would escalate the matter to cancel the erroneous debt. A year down the line, I am still being harrassed and threatened on my cell number by debt collectors for this supposed 'debt'. Unfortunately I am a doctor, so am unable to switch off my phone. </p> <p>My father-in-law also cancelled HIS landline in June 2016 in person AT THE TELKOM OFFICE . He passed away in February this year but is STILL receiving accounts for his non-existent phone line, which we dutifully return to Telkom every month.</p> <p>Is it absolutely impossible to get a phone line disconnected by Telkom or to sort out disconnection issues ????? My experience has shown that it clearly does not help to spend 30 minutes on the phone to their call centre to try to resolve the matter..... sort yourselves out Telkom.</p>
Hi Donna
We so sorry for your experience, and thank you for bringing this to our attention. Kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.
Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.
Kind Regards
Tumelo
Best regards,
Hi Donna
We so sorry for your experience, and thank you for bringing this to our attention. Kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.
Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.
Kind Regards
Tumelo
Best regards,
Thank you for the prompt response Tumelo, although it is sad that it has taken a year of debt collector harrassment and frustration and a public complaint on HelloPeter to receive attention. I hope the matter can be resolved at last.
My landline number was ***, Account number ***, ID number *** and dispute reference number AI *** on my own account.
My now deceased father-in-law's number was *** and his ID number was *** 087 .
Regards
Donna le Roux
Thank you for the prompt response Tumelo, although it is sad that it has taken a year of debt collector harrassment and frustration and a public complaint on HelloPeter to receive attention. I hope the matter can be resolved at last.
My landline number was ***, Account number ***, ID number *** and dispute reference number AI *** on my own account.
My now deceased father-in-law's number was *** and his ID number was *** 087 .
Regards
Donna le Roux
Dear Tumelo,
Is the below mail I was sent seriously your official response to my complaint or i it some more harrassment from your debtcollectors...who seem to have somehow now also inflated my 'debt' from R300 to R470....
Dear Madam,
Re: TELKOM FIXED LINE - TERMINATED DEBT : ***
You are advised that you have been handed over to us by TELKOM FIXED LINE - TERMINATED with
regards to services rendered,
We further confirm that should we not hear from you within 7 days from date of this letter, to make suitable
arrangements for the settlement of this debt we may proceed with legal action against you for the recovery of
our client’s claim.
We reiterate that it is in your best interest to settle this matter amicably
Our banking details are as follows:
Name of bank : FNB
Account Name : Debt-IN Consultants 8ta Trust
Account Number : ***
Branch Name : Westville
Branch Code : 250655
***
The balance due is R 470.17
Please make sure proof of payment is either emailed or faxed once paid with your reference number. .
I trust that you will find the above in order.
Dear Tumelo,
Is the below mail I was sent seriously your official response to my complaint or i it some more harrassment from your debtcollectors...who seem to have somehow now also inflated my 'debt' from R300 to R470....
Dear Madam,
Re: TELKOM FIXED LINE - TERMINATED DEBT : ***
You are advised that you have been handed over to us by TELKOM FIXED LINE - TERMINATED with
regards to services rendered,
We further confirm that should we not hear from you within 7 days from date of this letter, to make suitable
arrangements for the settlement of this debt we may proceed with legal action against you for the recovery of
our client’s claim.
We reiterate that it is in your best interest to settle this matter amicably
Our banking details are as follows:
Name of bank : FNB
Account Name : Debt-IN Consultants 8ta Trust
Account Number : ***
Branch Name : Westville
Branch Code : 250655
***
The balance due is R 470.17
Please make sure proof of payment is either emailed or faxed once paid with your reference number. .
I trust that you will find the above in order.