1 reviews | Active since May 2017
<p>I am very displeased with the Telkom services.</p> <p><br />Firstly no one can give me a straight answer as to why my account has been suspended.</p> <p><br />Secondly i have a debit order in place and even though the debit order went off i still receive sms's to say that my account is over due.</p> <p>And to top it all off the debit order for the month of April did not go through so now it is my fault even thou the funds was in my account.</p> <p>On Thursday 04/05 i had to make a manual payment the consultant how much must i pay and she told me that the amount due is R398.00 less the R50.00 credit so i only need to pay R348.00.</p> <p>I paid the R348.00 and sent POP.</p> <p>So today i called again and asked when will my services be reconnected and another consultant told me that i have an outstanding amount of R50.04. and it will not be reconnected until i pay that amount.</p> <p>So what was the use that i asked the lady on Thursday what amount i must pay.</p> <p>Really this issue is getting out of hand now and its not even my fault and neither of your people wants to take responsibility for this.</p> <p><br /> </p>
Good Morning Sadieka,
Please note that a request has been sent to our Collections Team to have the services resumed.
Your account is in arrears with R50.04, please ensure that you make the payment to bring the account up to date.
We sincerely apologize for the false information provided when calling the call centre, apologies for all the inconvenience.
Your reference number is ***4.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good Morning Sadieka,
Please note that a request has been sent to our Collections Team to have the services resumed.
Your account is in arrears with R50.04, please ensure that you make the payment to bring the account up to date.
We sincerely apologize for the false information provided when calling the call centre, apologies for all the inconvenience.
Your reference number is ***4.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good Day
How long will it take for my services to be resumed?
Also will i be compensated for the 19 days that i had no internet access as it was not my fault?
thank you
Good Day
How long will it take for my services to be resumed?
Also will i be compensated for the 19 days that i had no internet access as it was not my fault?
thank you
Good day Sadieka,
Please note that your service has been resumed. Please ensure that you pay the R50.02
Unfortunately we cannot compensate you for the time the service was not working.
Apologies for all the inconvenience,
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Sadieka,
Please note that your service has been resumed. Please ensure that you pay the R50.02
Unfortunately we cannot compensate you for the time the service was not working.
Apologies for all the inconvenience,
Regards,
Busi
Telkom Social Media Team
Best regards,
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